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BoostSell Support

Something not working right? Let us know.

Whether it's a bug on the site, a billing question, or a delivery that isn't what you expected — tell us what's going on and our team will look into it. Most reports get a first response within 24–48 business hours.

Report an Issue
What Can You Report

Pick whichever fits closest — you can explain the rest in the form

Website Bug / Technical Issue

Something is broken, not loading, or behaving unexpectedly on the site.

Billing & Payment

A charge looks wrong, a payment failed, or you need an invoice corrected.

Order / Delivery Issue

Your website, design or marketing deliverable hasn't arrived or isn't as expected.

Account & Login

You can't log in, reset your password, or access something you should be able to.

Something Else

Anything that doesn't fit the categories above — tell us in your own words.

How It Works

From report to resolution

01

You Submit a Report

Fill out the form with as much detail as you can — what happened, when, and what you expected instead.

02

We Triage & Assign

Your report gets a ticket ID and is routed to the right team based on category and priority.

03

We Investigate

Our team looks into the issue and reaches out if we need more information from you.

04

You Get an Update

You'll receive an email once the issue is resolved, or with a status update if it's taking longer.

Submit a Report

Tell us what happened

The more detail you give us, the faster we can help.

Is It Urgent?

Reach us directly

If your site is down, a payment failed, or something needs attention right now, contact us directly instead of waiting on the queue.

Call Support +91 12345 67890 — Mon to Sat, 10 AM to 7 PM IST Email Us info@boostsell.com — mention "Urgent" in the subject line WhatsApp Fastest for live-site or payment emergencies

Even if you contact us directly, submitting the form as well helps us keep a written record and track the fix.

Still need help?

Our support team is here to sort things out — the sooner you report it, the sooner we can fix it.

Report an Issue
FAQ

Questions about reporting an issue

How long will it take to hear back?

Most reports get a first response within 24–48 business hours. Urgent issues involving payments or a fully down website are prioritised and usually addressed faster.

What should I include in my report?

The page or feature affected, what you expected to happen, what actually happened, and any error message you saw. A screenshot link or order reference number helps us investigate faster too.

Can I report an issue without an account or order number?

Yes. The order/reference field is optional — just leave it blank if it doesn't apply and describe the issue as clearly as you can in the description box.

What if my issue is urgent — like a payment failure or a live site being down?

Select "Urgent" as the priority when submitting the form, and also call or WhatsApp our support line directly using the details below so it isn't waiting in a queue.

Can I attach a screenshot?

The form itself doesn't accept file uploads yet. If a screenshot would help, upload it to any image host or Google Drive and paste the link in the description box.

How do I check the status of a report I already submitted?

Reply to the confirmation email you received with your ticket ID, or email info@boostsell.com referencing the same ID, and our team will update you.